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POLICY DOCUMENT

Payment, Cancellation & Refund Policy

Payments, cancellations, refunds, and processing timelines.

Payment Policy

EudaiTrip LLP accepts multiple payment methods for booking travel services including but not limited to:

  • UPI
  • Credit Cards (Visa, MasterCard, RuPay, AMEX)
  • Debit Cards
  • Net Banking
  • Wallets and other digital payment modes

All payments are processed through secure and authorized payment gateways.

Key Terms:

  1. Full payment is required at the time of booking unless otherwise specified.
  2. Prices are dynamic and subject to change until the booking is confirmed.
  3. A booking is confirmed only after:
    • Successful payment, and
    • Issuance of booking confirmation (PNR / Voucher / Ticket).
  4. In case of payment failure but amount is debited:
    • The amount will be automatically refunded by the payment provider (bank/gateway) within 3–7 working days.
  5. EudaiTrip LLP is not liable for:
    • Payment failures due to network/bank issues
    • Transaction declines by issuing bank
  6. Convenience fees, gateway charges, or service fees (if any) may be non-refundable.

Cancellation Policy

Cancellation rules vary based on service type (flight, hotel, holiday package) and supplier policies.

General Conditions:

  1. All cancellations must be made through:
    • Website / App, or
    • Official customer support channels
  2. Cancellation charges may include:
    • Airline / Hotel / Supplier cancellation fee
    • EudaiTrip LLP service fee
  3. For flights:
    • Cancellation is subject to airline fare rules
    • Some fares may be non-refundable
  4. For hotels:
    • Cancellation timelines depend on hotel policy (free cancellation / partial / non-refundable)
  5. For holiday packages:
    • Cancellation charges depend on:
      • Time of cancellation
      • Destination
      • Supplier terms
  6. No cancellation will be processed after:
    • Travel date has passed
    • No-show cases (100% charge may apply)

Refund Policy

Refund eligibility depends on the cancellation policy of the respective service provider.

General Refund Rules:

  1. Refunds will be processed only after:
    • Successful cancellation
    • Confirmation from airline / hotel / supplier
  2. Refund timelines:
    • UPI / Wallet: 3–5 working days
    • Credit Card: 5–10 working days
    • Debit Card / Net Banking: 5–10 working days
  3. Refund will be credited to:
    • Original mode of payment only
  4. In case of partially utilized bookings:
    • Refund (if any) will be as per supplier rules
  5. EudaiTrip LLP is not responsible for:
    • Delays caused by banks / payment gateways
  6. Service fees, convenience fees, and taxes may be non-refundable.

Special Cases

  1. Flight Cancellation by Airline
    • Full refund or alternate options as per airline policy
  2. Hotel Overbooking / Denial
    • Alternate accommodation or refund will be provided
  3. Force Majeure (Natural disasters, strikes, etc.)
    • Refunds subject to supplier policies
  4. Fraudulent Transactions
    • Bookings may be cancelled without notice
    • Refund (if applicable) will be processed after investigation

Chargeback & Dispute

  • Users must contact EudaiTrip LLP before raising chargebacks
  • Unauthorized chargebacks may lead to:
    • Account suspension
    • Legal action if misuse is detected

Important Note

EudaiTrip LLP acts as an intermediary between customers and service providers (airlines, hotels, etc.). All bookings are subject to the terms and conditions of respective service providers.